Store Policy
Customer Care
At Forever Petals, we are committed to providing excellent customer service and ensuring you have a smooth and enjoyable shopping experience. If you have any questions about our products, your order, or anything else, we are always happy to help. You can contact us at any time, and we will do our best to respond as quickly as possible.
We believe in building trust with our customers, which is why we aim to be clear, reliable, and supportive at every step. Whether you need help choosing a product or have an issue with your order, we’re here to make things right and ensure you can shop with confidence.
Privacy & Safety
Privacy Policy for Forever Petals
Last updated: March 2026
1. Introduction
Forever Petals is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your information when you use our website.
2. Information We Collect
We may collect and process the following data:
Personal information: Name, email address, phone number, delivery address
Order information: Details of purchases made through our website
Technical data: IP address, browser type, device information
Usage data: Pages visited and how you use our website
Marketing preferences: If you choose to receive updates
3. How We Use Your Information
We use your data to:
* Process and deliver your orders
* Respond to enquiries
* Improve our website and services
* Send marketing communications (only if you opt in)
We only process your data where we have a lawful basis, such as your consent or to fulfil a contract.
4. Payments
We accept secure card payments through trusted third-party payment providers.
* All payment transactions are encrypted and processed securely
* We do not store or have access to your full card details
5. Cookies
Our website uses cookies in line with the Privacy and Electronic Communications Regulations.
Cookies help us:
* Understand how visitors use our website
* Improve functionality and performance
You will be asked to consent to non-essential cookies when you visit our site.
6. Sharing Your Data
We do not sell your personal data.
We may share your data with:
* Payment providers (to process transactions)
* Delivery services (to fulfil orders)
* Website and hosting providers
Some data may be processed outside the UK, with appropriate safeguards in place.
7. Data Security
We take appropriate steps to protect your data, including:
* Secure hosting and HTTPS encryption
* Limiting access to personal data
* Using trusted service providers
8. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements.
9. Your Rights
Under UK data protection law, you have the right to:
* Access your personal data
* Request correction or deletion
* Withdraw consent at any time
* Object to processing
To exercise your rights, contact:
You also have the right to complain to the Information Commissioner's Office (ICO).
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
12. Contact
Forever Petals
Email: foreverpetals2025@gmail.com
Payment Methods
Credit / Debit Cards